OUR FAQ'S

Rewards4Rugby is a free programme for rugby fans designed to help you save money on memorable matchdays and experiences. Collecting points is easy and can be redeemed as full or part-payment with certain rugby partners. Points can also be redeemed for vouchers to be spent at other rugby clubs.

Signing up is quick and easy, as long as you have a valid email address. Click here to sign up for free today.

Please go to the login area and follow the forgotton password prompts and we’ll send a password reset email straight to your inbox.

Firstly, please check your spam folders and if the reset email is not there please contact us and one of our friendly team will be able to assist you further.

You can update any of your personal details by logging in to your Rewards4Rugby account and selecting ‘My Information’ from the ‘My Account’ area.

If you have multiple email addresses you may discover that you have set up more than one Rewards4Rugby account. It’s much easier to have all of your points in one place so please contact us and our customer service team will be able to help.

You can opt out of any of our marketing communications at any time by unsubscribing from the bottom of the email or contacting one of our customer service team.

We are sorry to hear that you wish to leave Rewards4Rugby, please contact us and we will be able to close your account.

There are so many ways to earn points, you’ll be amazed at how quickly they add up, click here to find out more about each of our partners and how to collect points.

We are sorry to hear that you are missing points. To help us investigate this for you please raise a missing points claim via your your account by clicking here.

Please be aware that claims can only be raised 10 days after your purchase. Unfortunately, we are unable to raise claims more than 7 weeks after the transaction date so we advise raising claims quickly to avoid disappointment.

It’s normal for in-store transactions to take up to 28 days to track on your account due to the returns policies of participating stores. In the unlikely event that the purchase hasn’t tracked after this time please contact hello@rewards4rugby.com with the following information:

- A scanned or photographed copy of your in-store receipt
- Your email address
- The name of the retailer

Firstly, please check that you haven’t included VAT or delivery charges in your calculation of points as unfortunately most retailers will not pay Rewards4Rugby points for these. Occasionally points will initially track at a different rate than expected. Once the points have been confirmed by the retailer the points on your statement will update automatically to the correct amount.

Once you’ve completed your purchase the points relating to the transaction will show on your account as ‘Pending’. The length of time will depend on the terms and conditions outlined by the retailer. Once your points have been confirmed by the retailer the points will be paid.

We do give an indication on the retailer’s page of the length of time we expect a payment to take however, we’re afraid that payment periods cannot be guaranteed due to the number of parties involved in the process. We can assure you that we will always do our best to obtain your payment for you as quickly as possible.

We understand that it is very disappointing when this happens but we will try and do everything to help. Firstly, please take a look at the possible reason your transaction may have been declined or rejected below:

- You cancelled or returned all or part of your order
- You used a promotional or voucher code when making your purchase
- You asked for a quote or browsed the retailer’s website without completing your purchase
- You may have used a saved or renewal quote when completing your purchase
- You are an existing customer with the retailer and the offer at the time of your purchase was for new customers only. (Please see individual retailer’s terms to check whether this applies)
- You did not complete your order online. i.e it was finalised over the phone
- You did not meet the terms and conditions set out by the retailer.

If you do not think any of these apply, then please send over your purchase confirmation email to hello@rewards4ugby.com and one of our customer service team will raise a missing points claim on your behalf.

Please see our spend points page for more information on how you can spend your Rewards4Rugby points. If you have any further questions our customer service team will be more than happy to answer any questions.

Your points will expire after 13 months of inactivity on your account. But don’t worry, we’ll be in touch before your points are due to expire to give you the chance to save them!

The privacy and security of your personal information is extremely important to us, and we always maintain the highest levels of member confidentiality. Full details can be found on our Security & Privacy Policy sections.

Please note that the following exclusions apply to all purchases:
- Where a gift card or shopping card is used as payment.
- Where a voucher or discount code is used when completing the purchase.
- Where a purchase/booking has been amended, cancelled or returned for whatever reason.
- Where the purchase is not completed entirely online in a single visit to the retailer’s website.
- Where the retailer’s terms and conditions have not been met.
- Where another referrer is awarded the commission for the sale eg. Comparison site, rewards site, search engine etc.
- Where a voucher, gift card or postage stamps have been purchased.

Please note that some retailers have their own policies and restrictions on eligibility and these will be listed under the terms and conditions of the individual retailer.

Please click here to visit the contact us page.